The fix is the same as on the iPhone/iPad: Remove your NU 'Exchange' account and add it back. If you use Apple's Mail app on Mac desktops and laptops, you may experience a similar inability to sign back in. When you get to the sign in page, sign in like you normally do and be sure to look for the notification from the DUO app to approve the log in.Choose the 'Microsoft Exchange' option and fill in your email account information.When it takes you back to the 'Passwords & Accounts' screen, choose 'Add Account'.Select your UNK/UNL/UNO/UNOP email account and choose 'Delete Account' at the bottom.Go to Settings, and scroll down to 'Passwords & Accounts'.Have your iPhone / iPad running at iOS version 14 or higher.If it will not accept your password several times, try this : The Apple iOS/iPhone Mail app may send you into a cycle of trying to sign in. For information about the extra features available with Microsoft 365 on mobile, visit Windows Mobile, iOS, and Android Troubleshooting iOS and MacOS Devices The Word, Excel, PowerPoint, and OneDrive mobile apps offer premium features to Microsoft 365 subscribers. For more information about the apps, see Microsoft 365 for Mobile. Ctrl+click each of these folders if present, and Move to Trash.Several Microsoft 365 apps have versions available for Windows Mobile, iOS, and Android devices. Click the back arrow to go back to the Library folder and open Group Containers.Note that some of these folders may not be present. Open the Containers folder and ctrl+click each of these folders and Move to Trash. In the window that opens, enter ~/Library and then click Go.Move the applications to the Recycle Bin by selecting them, pressing Command and clicking on one of the programs, then selecting Move to trash.This requires the following steps: MacOS: If you need to uninstall the application, but will need to re-install the application again, it is important to ensure that you remove all remnants of the applications and licenses associated with the applications. Uninstalling and re-installing Microsoft 365 This will ensure you get the full version of Microsoft 365 in accordance with the University's licence. Choose the apps you want from the list of search results.Īfter downloading the app, use your student email and password to sign in to the app. Go to the appropriate app store for your device and search for Microsoft 365. You can either install Microsoft Office (includes: Word, Excel, PowerPoint, as well as a document viewer) or each of the listed programs as separate apps. Windows devices come with Microsoft 365 already installed.You can install Microsoft apps on your Apple or Android phone or tablet.Installing Microsoft 365 on your phone or tablet Activate your Microsoft 365 by signing in with your student email address when prompted after opening one of the Office applications.Follow the prompts to save and install the software.Choose Office 365 apps which will install the entire Office suite.Click on the grid icon in the top left-hand side of the screen, then select Office 365 on the right of the column.Ensure that your browser window is expanded or in full screen mode or the Office 365 button will not be visible.Installing Office/Microsoft 365 on your own computer Once you've completed the course enrolment declaration and have received your student email address you will be able to download and install Microsoft 365 on up to five of your personal devices. This means you can use Microsoft 365 on your own computers and devices free of charge while you are studying. Students of the University of Otago are entitled to five Microsoft 365 licences for their personal devices. Download these instructions as a PDF file:
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